Shipping policy
When will my order be processed?
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 -20 business days for delivery in the United Kingdom, and 15-30 business days for international orders (depending on location).
Please note that we currently do not ship to the following remote areas and islands within the United Kingdom due to shipping limitations and extended delivery times:
- Isle of Man
- Jersey
- Guernsey
- Northern Ireland
- Scottish Highlands
- Scottish Islands
- Channel Islands
- Shetland Islands
- Orkney Islands
- Isle of Wight
If an order is placed from one of these locations, we reserve the right to cancel and refund the order.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.